Returns & Refunds Policy
Return Window
We accept returns within 14 days of delivery. To be eligible, items must be:
- Unworn, unwashed, and in original condition
- With all original tags and packaging attached
- Accompanied by the order number or proof of purchase
Non-Returnable Items The following items cannot be returned or exchanged:
- Final sale / clearance items
- Custom, personalized, or made-to-order pieces
- Items damaged by misuse, improper care, or normal wear
How to Initiate a Return
- Email us at support@gentscarf.store with your order number and reason for return.
- We will send you a return authorization and shipping instructions.
- Pack the item securely in its original packaging.
- Ship it to: Gentscarf Returns, 5426 Cleveland Ave, Columbus, OH 43231, USA.
Refund Timeline Once we receive and inspect your return, we will notify you and process the refund to your original payment method within 5–10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.
Return Shipping Costs Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. If we made an error (wrong item, defective product), we will cover the return shipping and resend or refund in full.
Exchanges We are happy to exchange for a different size or style, subject to availability. Please email us first to confirm before shipping the item back.