Shipping Policy
Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order ships.
Shipping Destinations & Rates
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| United States (standard) | 3–5 business days | **Free on orders over $100**; $4.99 otherwise |
| Canada & Mexico | 7–12 business days | Calculated at checkout |
| Rest of the world | 10–20 business days | Calculated at checkout |
Order Tracking Once your order ships, you will receive an email with a tracking number and a link to track your package in real time. Please allow up to 48 hours for tracking information to become available.
Customs, Duties & Taxes International customers are responsible for any customs fees, import duties, or local taxes charged by their country. These charges are collected at delivery and are not included in our product prices or shipping fees. We have no control over these charges and cannot predict them.
Shipping Address Please double-check your shipping address at checkout. We are not responsible for packages lost or delayed due to an incorrect or incomplete address provided by the customer. If your package is returned to us as undeliverable, we will contact you to arrange reshipment, which may incur additional shipping costs.
Damaged or Lost Packages If your order arrives damaged, or if tracking shows delivery but you have not received your package, please contact us at support@gentscarf.store within 7 days of the expected delivery date with your order number and photos. We will work with the carrier to resolve the issue.